Legal Status of Firm:Limited Company (Ltd./Pvt.Ltd.)
Annual Turnover:2010-11 Rs. 10 - 25 Crore Approx.
The ownership and top management of Trinetra Tours, under the leadership of Tapas Banerjee, is a group of young and dynamic people. We are in the trade for only one reason - we love it; and this is what that makes us different from our competitors. We do not claim to offer better tours by showing ''better'' the sights of India. The latter are a part of our historical creativity for all to see and form their independent opinions. It is our inherent love for people and our desire to serve them that make our tourists feel wanted and cared for. This in turn engenders their faith and confidence in our intentions and abilities. With this kind of assurance, our tourists are in a better state of mind to appreciate the tour without feeling edgy or defensive about an alien country with an alien culture. Personalisation of relationships is the mainstay of our tours and we are able to provide the same for the following reasons :
First, we make an effort to understand the needs & interest of our customers. We make an effort to maintain a flexible and pragmatic approach to tourism. In this website, we will NOT restrict you with suggested tour itineraries, but, lay out for you destinations that we think would be fascinating. Then, depending on your interest, and your comments about the destinations listed, we would use our skills to tailor make a "Special Interest" tour that would take into consideration both your choice of destination as well as your special interest be it photography, walking, biking, wildlife viewing, observing traditional cultures and lifestyles, art & architecture etc. The reason behind this approach is an effort to personalise the tour to the interest and choice of the customer.
Second, we do not consider people as numbers or files to be dealt with. Each individual represents to us an individual identity, with whom we look forward to establishing genuine friendship.
Third, all our special interest tours are fully escorted by hand picked quality escorts. We are confident of the intentions and motivations of the escorts we work with. Also, we are in complete realisation of the fact that in a service trade all depends upon the quality and amount of efforts one puts in. Our escorts are not only well informed about the places covered in the tour, they are well educated and from cultured families. Besides being able to discus with tourists on diverse topics (not limited to travel alone), they spread good humor and cheer - thus creating a sort of family atmosphere where everybody cares and is tolerant of fellow tourists. We have had tourists leaving with tears in their eyes. So strong was their love for India and so strong was their attachment to our escort who made it possible for them to have such a wonderful holiday within a family atmosphere..
Fourth, we expend a lot of time and effort in identifying hotels we think our tourists need. The hotels are hand picked and reasonably priced. Many of them, although modernised , still retain their character and old world charm. We look for clean comfortable beds, clean western style attached toilets with hot and cold running water, good ambience, clean uniform of staff, good restaurants with a choice of meals, air-conditioning and the most important thing that is the the personalisation of service. The atmosphere should be friendly, helpful and hospitable - the essence of our tours.